Whenever there’s more than one person involved there’s the potential for conflict. When you look for the conflict beneath the conflict, there’s the potential for a deeper understanding of yourself and your environment.
Engaged, active listening has far-reaching effects, but this level of listening takes energy, practice and discipline. The good news is that you can up your game by regularly exercising several core practices:
Got conflict? Many good leaders do. Our response to conflict determines both its impact and our willingness to continue to lead, innovate and raise the bar in new ways.
Thomas and Kilmann found that we're better able to respond effectively when we're comfortable using several conflict strategies, and match the strategy to the situation.
They identified five...