Engaged, active listening has far-reaching effects, but this level of listening takes energy, practice and discipline. The good news is that you can up your game by regularly exercising several core practices:
What tends to draw your attention first – the work to be done or the people doing it? Most of us have a reflexive orientation toward one or the other, which becomes more pronounced under stress.
The questions you consistently ask reflect your values and mental habits. Noticing what they tend to focus on helps you create the impacts that mean the most to you.