Whenever there’s more than one person involved there’s the potential for conflict. When you look for the conflict beneath the conflict, there’s the potential for a deeper understanding of yourself and your environment.
Mark* could be “a brilliant pain in the neck.” Then he provided an example of loving the challenge as much as the solution, approaching his development goal with a focus on the underlying skills the effort itself helped him develop.
Engaged, active listening has far-reaching effects, but this level of listening takes energy, practice and discipline. The good news is that you can up your game by regularly exercising several core practices: