Whenever there’s more than one person involved there’s the potential for conflict. When you look for the conflict beneath the conflict, there’s the potential for a deeper understanding of yourself and your environment.
Got conflict? Many good leaders do. Our response to conflict determines both its impact and our willingness to continue to lead, innovate and raise the bar in new ways.
Thomas and Kilmann found that we're better able to respond effectively when we're comfortable using several conflict strategies, and match the strategy to the situation.
They identified five...
We've all been there.
You're debating a difficult issue and each person starts to dig in. Positions become more extreme. Emotions start to surface, tempers may flare. It occurs to you, maybe not for the first time, that the other person is an idiot.
And you realize that you're each now more focused on winning than finding the solution.