Engaged, active listening has far-reaching effects, but this level of listening takes energy, practice and discipline. The good news is that you can up your game by regularly exercising several core practices:
Negativity is like secondhand smoke: not only is it an unhealthy personal habit, it hurts others exposed to it. So how can you make valid complaints more catalytic than caustic?
Neuroscience has revealed three ways to communicate so you’re more likely to be heard: be succinct, specific and generous. When you combine them (SSG), it’s like applying Velcro to your messages.