Want to give someone a gift they’ll remember? Stop, choose your focus and listen to them uncommonly well – noticing when you’re listening to Me, You or Us.
Engaged, active listening has far-reaching effects, but this level of listening takes energy, practice and discipline. The good news is that you can up your game by regularly exercising several core practices:
Negativity is like secondhand smoke: not only is it an unhealthy personal habit, it hurts others exposed to it. So how can you make valid complaints more catalytic than caustic?